Resume/

Charles A. Lawrence

Miami, Florida

charleslawrence917@gmail.com

EDUCATION

University of Central Florida — Orlando, FL
M.A. in English, Technical Communication

Michigan State University — Lansing, MI
B.A. in Psychology

Microsoft Azure AI Certification (in progress)

PROFESSIONAL EXPERIENCE

Miami Dade College — Miami, FL
Adjunct English Professor
August 2024 – Present

  • Developed curriculum focused on freshmen composition I and II, teaching students from diverse socio-economic backgrounds to write and think clearly. Introduced AI prompt engineering into the curriculum.

University of Central Florida — Orlando, FL (Remote)
Adjunct English Professor
June 2023 – Present

  • Delivered an online course in technical writing, emphasizing clarity, structure, and process documentation for complex subjects.
  • Provided students with hands-on experience in writing and editing technical documents for various professional fields.

Galen Medical Communications (self-employed)— Miami, FL (Remote)
Contract Medical Writer/Editor
January 2022 – Present

  • Developed and edited medical documentation, including journal articles, book chapters, CME slides, and academic research papers, ensuring clarity, accuracy, and compliance with industry standards.
  • Worked with faculty at UCF College of Medicine and FIU Herbert Wertheim College of Medicine to streamline documentation and improve process flows for academic publication.
  • Led documentation efforts for million-dollar grant proposals, improving the clarity and precision of complex research content.

Anju Software — Ft. Lauderdale, FL (Remote)
Technical Writer, Medical Affairs
June 2022 – August 2024

  • Led the creation and management of Standard Operating Procedures (SOPs), 400+ page user guides, shorter 10 page quick reference guides, and other process documentation for Medical Affairs, ensuring adherence to 21 CFR Part 11 and other regulatory guidelines.
  • Analyzed and modeled existing business processes, identifying and documenting gaps to enhance operational efficiency and compliance.
  • Collaborated with cross-functional teams (QA, developers, compliance) to update process documentation and SOPs, ensuring alignment with industry standards.
  • Created training materials and work instructions to optimize new employee understanding of new procedures and software updates.
  • Developed a comprehensive internal style guide and streamlined team workflows, reducing labor force hours by 60%, earning accolades and a bonus from the CEO and other senior management.

Lockheed Martin — Orlando, FL
Contract Technical Writer (Paid school internship)
August 2021 – December 2021

  • Transformed complex flight simulator manuals into XML files, ensuring that all documentation adhered to organizational standards and supported operational processes.

The Health Channel — Miami, FL
Contract Marketing Coordinator
July 2019 – July 2020

  • Managed and created content for a social media campaign, delivering content in alignment with audience expectations. Original producer for the successful social media series, “Your Medical Minute,” which was later developed for TV.
  • Enhanced social media impact, resulting in a 900% increase in engagement through optimized workflows and content strategies.

Various Public & Private Schools — Miami/Ft. Lauderdale, FL & Deland, FL
Teacher/Substitute Teacher
August 2016 – July 2021

  • Developed innovative learning projects and documentation that adhered to district curriculum requirements, optimizing student learning experiences and improving academic outcomes.

KEY SKILLS

  • Process Documentation & SOPs: Advanced skills in creating, updating, and maintaining Standard Operating Procedures (SOPs), user guides, quick reference guides, process models, and procedure manuals.
  • Process Modeling & Analysis: Expertise in identifying and modeling business processes and workflows to ensure clarity, compliance, and efficiency.
  • Regulatory Compliance: In-depth knowledge of industry standards and regulations, including 21 CFR Part 11 and AMA style, ensuring documentation adheres to legal and regulatory requirements.
  • Technical Writing & Editing: Proficient in medical writing, editing, and creating comprehensive technical documents such as user guides, quick reference guides, and training content.
  • Project Management & Workflow Optimization: Demonstrated success in leading documentation teams, streamlining workflows, and improving productivity (e.g., reducing labor hours by 60%).
  • Cross-functional Collaboration: Ability to work with cross-functional teams, including developers, compliance officers, and subject matter experts, to ensure high-quality deliverables.

TOOLS & SOFTWARE

  • Documentation & Process Tools: Advanced Madcap Flare (Certified), Arbortext, SharePoint, JIRA, MS Power BI, XML, HTML5, CSS3, Conference Authority, Dot Compliance
  • Writing & Editing Tools: MS Office (Word, Excel, PowerPoint), WordPress, Canva, Zoom, MS Teams
  • Compliance & Quality Systems: Familiar with regulatory standards and internal quality management systems.

MEMBERSHIPS

  • American Medical Writers Association (AMWA)